Payment may be paid in cash, credit card or debit card. There is a 2 % charge for the use of Amex.
Room rates are inclusive of Full English Breakfast or continental breakfast and VAT. There is no refund for breakfast not taken.
The proprietor reserved the right to alter, vary or withdraw rates, services, special offers and terms of business without prior notice.
Check in is from 2pm and last check in is 22.00pm, we do not have a 24 hour porter so you must inform us if you are going to arrive later than 22.00pm. Check out time is before 11.00am on day of departure although we are more than happy to store your luggage.
We regret we cannot accommodate any pets (Except guide dogs) at the Wyastone Townhouse.
The Wyastone Townhouse is entirely non smoking. Smoking in the bedrooms will incur a £50.00 deep cleaning charge.
Any significant damage to the property or it’s fixtures and fittings, will incur a charge.
Valuables may be deposited for safe keeping in accordance with the terms of the Hotel Proprietors Act 1956. The Proprietor does not accept any liability for loss or damage to vehicles parked on the premises.
All reservations made for The Wyastone Bed and Breakfast in Cheltenham must be guaranteed by a valid credit card at the time of booking. Cancellations/amendments must be paid by 12 noon 3 days prior to arrival.
For reservations of 4 rooms or more a 50% deposit is required at the time of booking, with the balance due on departure.
There is usually a 2 night minimum at weekends and these can not be amended nearer to the time to a 1 night stay only.
If you are booking outside of the 3 day cancellation window, then full payment of your stay will be taken at the time of booking (this is non refundable).
We would only take a cancellation charge in the following circumstances:
If we held a room and you did not arrive, then the value of the first night accommodation will be charged.
If you cancel less than three days before your planned arrival date, the value of the first night accommodation will be charged. In view of this we recommend that you take out travel insurance. Please also note that different conditions will apply at race meetings and festivals.
If you have booked through a third party eg Late Rooms or Booking.com you must make your cancellation request through them but the same cancellation policy and timeframes apply.
Whilst we endeavour to ensure that room rates are correctly advertised, we reserve the right in the case of computer error or error by third party to alter the rates.
Special cancellation conditions will apply for group bookings and these will be confirmed to you at the time of reservation.